A Letter From Our Founder, Carlos Garcia-
To Our Lost Car Army,
First off, our thoughts are with you and your families, and we hope you are all safe and remain healthy. For those that are sick, we pray for a speedy recovery. Now more than ever, we can all appreciate the importance of coming together to protect each other in our current state of affairs.
We understand what an unsettling time we’re in, especially in our industry where we thrive off of the hustle and bustle, and busy days and nights cooking for others. We share these feelings with you as our business is directly connected to you. Community and relationships are very important to us as a company, so we are with you, and are thinking of all of you.
As a whole, Lost Car will continue to support other small businesses in our area, by asking our employees to order take-out or delivery where available. We’re all in this together, and need to support our industry in every way we can.
It’s hard to navigate through the unknown, but we want to do all we can to keep our customers, employees and local communities safe. After careful consideration of the advice from the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) we wanted to share some information and the measures we have decided to take in our own headquarters:
The health and wellbeing of our employees is paramount. Our staff is working remotely and our customer service team is always available to you, to answer any questions you may have.
Our retail showroom is closed to the public until 3/30/20, or until further notice.
Our online store is still open, and we are operating as efficiently as we can, with safety as our highest priority. We will be working to fulfill your orders as quickly as possible.
In an effort not expose our employees to any potential of transmitting the virus, we have stopped all embroidery orders until 3/30/20. As this is a complicated situation, our plans may change, and if so, we’ll let you know.
If you do still want embroidery, we will insert a free return label in all boxes of orders that have paid for the service, and you can send your items back to us at a later date to have us fulfill your order.
In order to help our industry, we will be offering 15% off for the rest of the month off all online orders. Please use code UNITY at checkout.
In the event we need to take additional measures that could produce delays, we appreciate your patience and understanding in advance.
As the COVID-19 situation changes, our plans may too. In the meantime, we’ll stay connected to you through our social channels, and try to keep that smile on your face.
Here is a link to some resources for restaurants and workers coping with the COVID-19 Emergency:
Another link to a Food & Wine article with resources that hope to provide some relief for laid-off restaurant workers:
Also, if you’d like to donate to the Restaurant Workers Community Foundation’s COVID-19 Emergency Relief Fund, you can find the link here:
There is much about this unique crisis that is unknown. But the one thing I do know is that we will all weather this storm. We are resilient, and will lean on one another to get us through. When we all come out of this, we’ll be stronger than ever. And as always, thank you from the bottom of my heart for your continued support and for being a part of the Lost Car Army.
WE WILL GET THROUGH THIS TOGETHER.
Stay safe and well- yours sincerely,
Lost Car Chef Apparel