Our main warehouse is located in Huntington Beach, CA. Regular Lost Car order fulfillment hours are Monday through Friday, 8 am to 5 pm.
Any orders received after 1 pm PST will be processed the next business day (excluding major holidays observed*). Orders placed on the weekend or during holidays will begin processing on the next following business day.
Next Day Air, 2nd Day Air, and 3 Day Select shipping all follow our fulfillment schedule below. If you truly need your product next day, please see EXPEDITING below.
- Non-Embroidery Orders (Chef Coats, Chef Pants, Aprons & Accessories)- Please allow 1 business day for order fulfillment.
- Non-Embroidery Orders (Front of House, Outerwear)- Please allow 1-5 business days for order fulfillment.
- Embroidery Orders (Chef Coats, Aprons, Hats & Accessories)- Please allow 5-7 business days for order fulfillment.
- Embroidery Orders (Front of House, Outerwear)- Please allow 6-8 business days for order fulfillment.
*Major holidays observed include:
- New Years Eve
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are also not responsible for unexpected shipping delays caused by circumstances related to UPS itself, such as clearance delays.
We are not responsible for theft of packages. Please use your discretion when shipping your order to a location that someone will not be available to receive your package.
We now offer in-store pickup. Please note- Pickup is only available during our normal business hours, which are Monday through Friday, 8 am to 5 pm.
After placing your order online, we’ll authorize your payment method and send you an email once your order is ready for pickup. It will read “Your order is complete.” At that point, go ahead and bring your order confirmation email (mobile or printed copy) with you to our office in Huntington Beach, CA, and a valid photo ID to pick up your items. If you’re having someone else pickup for you, you’ll have to let us know the full name of the person via the email in which you placed your order. Please see our shipping schedule above for order fulfillment.
We have ‘Free Shipping’ promotions from time to time. Only those who live in the contiguous United States will apply, unless otherwise noted or advertised. UPS Ground shipping is our standard method, unless otherwise noted.
If a coupon code is given, it must be entered into the box marked “Coupon code”, and the Free Shipping option will appear. At that point, you must choose Free Shipping as your option in order to take advantage of the promotion. The code cannot be retroactively applied.
Occasionally, life happens and you may need your order immediately. Not to fear! We can expedite for an additional fee.
This fee will be determined once we know the quantity of coats, aprons, etc., and our timeline to complete embroidery (if needed). A change of shipping method might be necessary, but that will also be determined once the order is placed and we are contacted.
Please email email@example.com with your order number in the subject line, and specify the timeline in which you will need your order. We have the right to refuse to expedite an order for any reason, (including but not limited to timing) and you will be notified by email.
And as always, if you have any questions, please give us a call at 657-215-2437.
An email with your tracking number will be sent the day your package ships. Be sure to check your spam folder if you can’t find it.
Another way to check the status of your order is by logging in to My Account on our website, and under Order History, click View Order/ Status Updates. From here you will be able to click the link to track your package.
If you didn’t create an account, you can still locate your tracking number by entering the email address you placed your order with, along with the order number here: https://www.lostcarchefapparel.com/track-order/
We now ship internationally through our website, and use UPS so it’s easily trackable and more affordable than before (using UPS Standard).
Estimated delivery times can be anywhere between 5-10 business days (excluding major holidays) from day of order fulfillment (see SHIPPING above).
For all deliveries outside of the US, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
*If a ‘Free Shipping’ promotion is in place, international shipments do not apply.